Question 1

What are the Jiffy Lube® hours of operation?

Accepted Answer

To find out the exact hours of operation for your local Jiffy Lube service center, click Find Your Jiffy Lube now.

Question 2

Where is the nearest Jiffy Lube® location?

Accepted Answer

You can quickly locate a Jiffy Lube® service center near you by clicking on the Find Your Jiffy Lube in the navigation bar on every screen.

Question 3

Can I stay in my vehicle during an oil change or auto service?

Accepted Answer

Yes. At Jiffy Lube, we understand the value of your time and comfort. That's why we give you the option to stay in your car or relax in our customer lounge during your oil change service. If you'd rather step out, our clean and comfortable customer lounge is ready to welcome you. With Jiffy Lube, it's all about delivering the auto services you need in the most enjoyable way possible.

Question 4

How can I obtain a copy of my Jiffy Lube® service records?

Accepted Answer

You can simply fill out the Customer Feedback Form by selecting Request Service Records. Please be sure to provide your license plate number (including the state), and we'll send your Jiffy Lube service records directly to you.

Question 5

How do I establish a fleet account?

Accepted Answer

To access information on Fleet accounts, please visit the Fleet Services information page. Jiffy Lube has a comprehensive Fleet Services program that can help you keep your vehicles on the road and your drivers productive.

Question 6

Whom do I contact to obtain information about becoming a Jiffy Lube® franchisee?

Accepted Answer

To find out more about joining the Jiffy Lube team, please fill out the information form on our Become a Franchisee page, or call (800) 327-9532.

Question 7

How can I contact Jiffy Lube® International?

Accepted Answer

If you'd like to contact Jiffy Lube International, simply write or call. If your message includes a question or complaint, a Jiffy Lube customer service representative will contact you within two to four business days.

Jiffy Lube International, Inc.
P.O. Box 4427
Houston, TX 77210-4458
(800) 344-6933

Or fill out our Customer Feedback Form: /contact/customer-feedback

Question 8

Do you offer senior citizens' discounts?

Accepted Answer

Some Jiffy Lube service centers offer a senior citizens' discount, but this discount varies from location to location. Please call ahead to your local Jiffy Lube to determine if a discount is available. For contact information, use the Find Your Jiffy Lube link at the top of every page.

Question 9

How do I find discounts in my local area?

Accepted Answer

Please contact your nearest Jiffy Lube location using the Find Your Jiffy Lube link at the top of every page.

Question 10

What can I expect from my visit?

Accepted Answer

When you visit a Jiffy Lube service center, you can expect to have your service options clearly explained so you can make decisions that are best for you and your vehicle. You will receive top quality, preventive maintenance services — based on your vehicle manufacturer’s recommendations — performed by highly-trained Jiffy Lube technicians, all at an exceptional value. For more information, please see the Jiffy Lube Pledge.

Question 11

What are Jiffy Lube service recommendations based on?

Accepted Answer

The majority of Jiffy Lube service recommendations are based on information contained in the owner's manual for each make, type and year of vehicle.

Question 12

Don't I need to go to my dealer to maintain my warranty?

Accepted Answer

No. Automakers typically require that certain preventive maintenance services, such as oil changes, be performed at specific intervals in order to maintain your new vehicle properly and keep its warranty in effect. They do not require that those services be performed by their dealers. Your nearest Jiffy Lube is a great alternative.

You can find the manufacturer’s recommended service schedule in your owner’s manual or right here. That’s because Jiffy Lube Technicians follow the same manufacturer recommendations the dealer uses.

It is important to note that manufacturers’ warranties do vary. So if you own more than one vehicle, make sure you follow the manufacturer’s recommended service/warranty schedule for each one.

Question 13

How do I decide whether to use conventional, semi-synthetic or synthetic oil?

Accepted Answer

Please consult your owner’s manual to see what your vehicle manufacturer recommends for your vehicle. Be sure to match the specification listed in your owner’s manual to that listed on the container of the motor oil. The name or type of motor oil (conventional, synthetic, or synthetic blend) is incidental to meeting this specification.

Examples of Specification designation are:

Ford WSS M2C930-A and WSS-M2C929-A
GM 6094M and 4718M
Chrysler MS 6395Q
Mercedes Benz 229.51 and 229.31 non AMG
VW 505.00, 502.00 504.00, and 507.00
Acura HTO-06

Question 14

How much is an oil change at Jiffy Lube® and what does it involve?

Accepted Answer

The cost of the Jiffy Lube Signature Service® Oil Change varies depending upon your vehicle type and the location of the service center you visit. Please contact your local Jiffy Lube service center to find out the exact pricing. For contact information, use the Find Your Jiffy Lube link at the top of every page.

Question 15

Can I use the Jiffy Lube Gift Card® for other purchases outside of Jiffy Lube®?

Accepted Answer

The Jiffy Lube Gift Card® can be used only for purchases of goods and services at participating Jiffy Lube® service centers in the U.S. To find participating locations, please visit the gift cards page.

Question 16

How do I check the remaining balance on my Jiffy Lube Gift Card®?

Accepted Answer

For remaining Jiffy Lube Gift Card® value, check your invoice, visit Jiffy Lube Gift Card® page, or call 800-544-7537..

Question 17

Can I get cash back from my Jiffy Lube Gift Card®?

Accepted Answer

The Jiffy Lube Gift Card® cannot be redeemed for cash, and no change will be given, except in those states that require redemption for cash.

Question 18

Will Jiffy Lube® replace a lost, stolen or destroyed Jiffy Lube Gift Card®?

Accepted Answer

Except in certain circumstances, the value of the Jiffy Lube Gift Card® will not be replaced if the card is lost, stolen or destroyed.

Question 19

What dollar amount can I put on the Jiffy Lube Gift Card®?

Accepted Answer

The gift card can be set for any monetary denomination from $10 to $300.

Question 20

When does the Jiffy Lube Gift Card® expire? Are there any additional fees associated with the card?

Accepted Answer

The Jiffy Lube Gift Card® does not have an expiration date and has no additional fees.

Question 21

How do I purchase gift cards in bulk?

Accepted Answer

To make a bulk gift card purchase, please visit the gift cards page.

Question 22

Whom do I contact to obtain additional information about the Jiffy Lube Gift Card®?

Accepted Answer

For questions regarding your Jiffy Lube Gift Card®, please contact your local Jiffy Lube® service center, visit gift cards page, or call the Help Desk at 800-544-7537..

Frequently Asked Questions - Vehicle Maintenance

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